Details about the collect and protection of the personnal data

 

The personal information that the Hotel Les Jardins d'Adalric will have to deal with, and that you are concerned, result from your approach to make a reservation at our hotel, or for a request for the shipment of documentation about the hotel.

These data may include:

the surname, first name, postal address, e-mail address, telephone number, mobile phone number, fax, age, nationality, nature of the reservation (professional or personal) or the company employer.

These data are necessary for the following treatments:

  • Reception of documentation about the hotel;
  • Reception of a follow-up via e-mail for a satisfaction study and / or prospecting;
  • Improvement of our customer service;
  • Online reservation of a service;
  • Statistics processing;
  • Accounting and management of our hotel;

These data are used by the hotel and its providers for the purposes described below:

  • The host: Hotel Les Jardins d'Adalric - 19, rue du Maréchal Koenig - 67210 OBERNAI - for the purpose of the reservation of services;
  • The hotel management software: Vega (Logi Diffusion company) - 14, rue des Hérons Aéroparc 2 - 67960 ENTZHEIM - for customer data management purpose;
  • The website’s host: MMCreation - 32, avenue Wagram - 75008 Paris - for the purposes of communication;

 

  • The chat solution: Zendesk Chat - 266 Place Ernest Granier - 34000 Montpellier - for the purposes of communication;
  • The booking engine and channel manager: AvailPro - 14-16, Bd Poissonnière - 75009 PARIS - for the purposes of the reservation of services;
  • The emailing solution: Sarbacane - 3, avenue Antoine Pinay - Parc d'activité des 4 vents - 59 510 HEM - for the purposes of communication;
  • The distributors: Booking.com, Expedia, etc ... (non-exhaustive list) - for the purpose of intermediary in the reservation of services;

These data is neither sold nor communicated to third parties and is strictly reserved for the internal uses described above.

The law and in particular the General Data Protection Regulation program gives you at any time the right to modify, limit in time or delete the data above. You can use one of the following procedures to do it:

  • Contact form on our website;
  • Customer follow-up forms sent to you before, during and / or after your stay;
  • Send an e-mail to the hotel;
  • Send a written mail to the hotel;
  • Contact directly one of the previously named providers.

 

If you have any question, or need any additional details, please do not hesitate to contact us (by phone, e-mail, contact form ou via chat).

Moreover, if you want to receive periodically the communications of the Hotel, you can send a request with your e-mail address. An e-mail will be shortly sent to you then in order de choose the kind of communication you want to receive and to confirm your registration.